Remote Login Assistance
Use the options below to download the Pozitive remote support app for your computer. Once opened, your technician will guide you through the connection process.
Windows PC
Download remote support for Windows computers and laptops.
Mac
Download remote support for Apple Mac computers and MacBooks.
Download the support app
Select the correct download option above depending on whether you are using a Windows PC or a Mac.
Open the downloaded file
Launch the application after downloading. Your browser may ask you to confirm or allow the app to run.
Provide your support code
The app will display a 9-digit code. Give this code to your Pozitive technician so they can securely connect.
When your session is complete
Close the support application once your session has finished. Your computer cannot be accessed again unless you reopen the app and provide a new code.
